Complete the following steps to set up your Eyefi Mobi card:
- Install your Mobi card profile
- Take a photo
- Connect to the card's network
- Transfer photos
Did you install the profile for your Eyefi Mobi card?
iPhone, iPad, and iPod touch require you to install a network profile to allow your Eyefi Mobi card to connect to and transfer information to your device.
To install the profile:
- Launch the Keenai applicaion
- Tap the 3 bars in the upper left corner
- Tap the Gear Wheel to get to Settings
- Select Manage Cards
- Type in your Activation code
- Select Add Profile
- Tap OK to connect the device
- Tap Install to install the profile
- Type in your phones passcode if you have the feature enabled
- Tap Install for the unsigned profile
- Tap Install
- Tap Done
- Tap Open to Open this page in "Keenai"
Why do I need to enter a passcode?
You only need to enter a passcode if you have the feature selected for your phone.
Is the Eyefi Mobi card in the camera?
Make sure your Eyefi Mobi card is in your camera.
Have you taken any photos yet?
You must take at least one photo during the setup process so your Eyefi Mobi card can connect to your device.
Are you shooting in JPG or have you enabled RAW transfers?
If you have an Orange Mobi card, you are only able to transfer JPG photos. RAW transfers are only available on Mobi Pro cards. If your card is a Mobi Pro card and you are shooting in RAW, please make sure you have enabled RAW transfers.
Did your iPhone, iPad, or iPod touch connect to your Eyefi Mobi card's Wi-Fi network?
Take a couple of photos so your Eyefi Mobi card can create its own Wi-Fi network; this will only work if you have already installed the Eyefi card profile.
Next, go into Settings and into the Wi-Fi settings. Choose the "Eye-Fi Card XXXXXX" network. It will look something like this:
It may take a minute or so for your Apple device to see the Eye-Fi card network.
Once you have connected to the Eye-Fi card network, go back to the Keenai application. Your photos are probably already transferring and you may find yourself in the main view of the application.
NOTE: Once you turn off your camera, the Eye-Fi card network will shut down and your Apple device will automatically reconnect to any previously known networks. If you attempt to transfer photos at a later time, and your Apple device is connected to different network, you will need to manually reconnect to your Eye-Fi card network.
Does your Eyefi Mobi card have power?
Your camera needs to be turned on so your Eyefi Mobi card can transfer photos. You may need to adjust your camera's power-management settings to prevent it from immediately turning off; switch your camera's "Auto Power Off" setting to the longest amount of time possible. This ensures that your Eyefi Mobi card has power when it needs to transfer files.
Make sure your camera stays on until all transfers are complete.
Is your camera close enough to your phone or tablet?
If your Eyefi Mobi card fails to transfer photos, move your camera closer to your phone or tablet. Take several more photos and wait a minute or two to see if the card transfers the new photos.
Canon DSLRs disable Eyefi card transfers by default, which will prevent your Eyefi Mobi card from transferring photos.
Some cameras disable Eyefi card transfer functionality by default, which will prevent your Eyefi Mobi card from transferring photos. Check to see if your camera has disabled your card's Eyefi functionality. Please follow these instructions to enable wireless transfers in Canon cameras.
If you have a Nikon camera, please follow these instructions to enable wireless transfers in Nikon cameras.
Still having trouble?
If you've tried all of the steps above and still cannot get your Eyefi Mobi card to successfully transfer photos, contact Keenai support for additional help.